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Care Opinion

Forth Valley Royal Clinics

Posted By pyxised75

"Forth Valley Royal Clinics"

About: Forth Valley Royal Hospital / Dermatology Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

I have been attending both the endoscopy and dermatology clinics at Forth Valley where I receive the best treatment. Mr Brennan and his team in the endoscopy unit are very approachable, they answer all my questions fully and clearly so i know what to expect and when.

In the dermatology clinic Kirsty and Helen are also very helpful, kind and considerate.
It a pleasure to go to the hospital even when you know they are going to be cutting bits off you.
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Responses

Response from Chris Rodger, Clinical Director, Surgical Specialties, Surgical Directorate, Forth Valley Royal Hospital 6 years ago
Chris Rodger
Clinical Director, Surgical Specialties, Surgical Directorate,
Forth Valley Royal Hospital

Submitted on 05/04/2018 at 13:23
Published on Care Opinion at 16:40

Thank you for taking the time to give us this valuable feedback. All the staff in clinics and the endoscopy unit work hard to try to provide a positive experience to patients who attend. I am really glad to hear that your experience has been one of feeling listened to, reassured and informed. It is very rewarding when positive feedback is received and I will make sure that your comments are passed onto all the team members. Once again, thank you for taking the time to provide this.

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Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 6 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley

Submitted on 06/04/2018 at 14:01
Published on Care Opinion at 16:47

Thank you for taking the time to leave such lovely feedback which I have shared with our minor ops team. It is nice to hear that your experience was a positive one as coming into hospital can be a very anxious time. I hope your wound is healing well.

Thanks again.

Kirsty

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Response from Pauline Donnelly, Senior Charge Nurse, Endoscopy, NHS Forth Valley 6 years ago
Pauline Donnelly
Senior Charge Nurse, Endoscopy,
NHS Forth Valley

Submitted on 10/04/2018 at 10:39
Published on Care Opinion on 11/04/2018 at 12:58

On behalf of the Endoscopy team I'd like to thank you for taking the time to provide feedback. It is really good to hear that the staff were approachable and I hope this made your recent visit easier. We are aware that a visit to our department can be an anxious experience and we strive to be supportive and empathetic. Your feedback has been shared with the team.Thanks again.

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