I rang DART last Thursday to book an appointment for my father. I had tried calling the day before, but the service was closed due to staff training. I spoke to a pleasant woman that said she would book the appointment with the hospital and that someone would call me back either that afternoon, Friday or Monday morning.
I didn't hear anything so I rang the following Wednesday and they told me they had just received 3 days worth of appointments and that someone would call me back within the hour. I heard nothing and I have just rung this morning and have got an appointment for my father.
I don't think there is any point putting a time frame on calling back if you don't stick to it. They could have said we will get back to you within the week and that would be understandable.
Also, I was given a password when I received the information I needed to book my father's appointment but at no point did anyone ask for it. It seemed they were able to access what they needed without it.
"Booking an appointment for my father"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Pause290 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Susan Pearce