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Not listened to

Posted By Ktindz

"Not listened to"

About: University Hospital Of North Durham / General medicine

(as the patient),

I was referred by my gp for a mri scan as she was worried about my headaches and a optician was worried about pressure behind my eye I had a long waiting time and they refused to give me a mri scan as there was no need for it and I had no pressure behind my eye and sent me on my way after another week of pain I was sent to another hospital who spotted a pressure behind my eye and I now have a very long wait to get a mri to find out what is wrong with me because RAMAC refused to listen to my GPs wishes 

Very unhappy wasn’t taken seriously at all 

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Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 30/04/2018 at 12:42
Published on nhs.uk at 13:06

Thank you for providing feedback on your recent visit to the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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