"I was told DART would contact me?"

About: Devon Access and Referral Team (DART)

(as the patient),

I received an appointment request from my doctor recently. I rang DART and they said they couldn't make an appointment but the hospital would contact me direct.

I didn't hear anything from the hospital and then I received I letter form the National Appointment Helpline reminding me to book my appointment. It was my understanding from DART that it was the hospital's responsibility to contact me.

I am still tying to book my appointment.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘rsmall’,

Thank you for getting in touch to let us know about your experience and I’m sorry that you are still waiting for an appointment.

There are circumstances, depending on the type of treatment that you are waiting for, in which we at DART cannot book your appointment with you over the phone. In these instances, you should hear from the hospital that you have chosen within a week or two.

Please call our Patient Helpdesk on 01626 883888 (or the number you rang when you first contacted us) and we will be more than happy to look into the matter and try to find out some more information for you.

Apologies for the reminder letter as well, you shouldn’t have received one and I’m not sure why you did, my only possible explanation is that it was in the post before we put your details through to the hospital.

Kind regards,


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