I tried to register at this practice who seem like they cater for the working people by opening till 6.30 and 7.30 during the week. Yet they have this ridiculous rule that the forms to register with must be returned within 9am and 5pm. For someone who works everyday till 5 pm this is highly inconvenient and in my opinion unnecessary. Am i expected to take time off from my working day to hand in a form which takes all of a fee minutes. The receptionist was very rude and kept stating it is written on the form as though I was illiterate. She proceeded to say the reason she could not accept it was because she was on her own however there were no other patients there requiring her attention nor did she seem extremely busy. I then asked if I could leave the form for her to process tomorrow and she said no she could not do this. She also said the forms take 7 days to process which further adds to why it is completly illogical as to why they cant accpet forms at any time as they dont even process it for a further week! I was very insulted with the tone she spoke to me in and this absurd rule they have show that they have very little patient empathy and wish to make things as difficult and awkward as possible for anyone who wants to register here. Due to this experience I will be finding another GP practive to register with.
"Rude staff and ridiculous rules to register"
About: Priory Gate Practice Priory Gate Practice Coventry CV1 4FS
Posted via nhs.uk
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