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Care Opinion

Care and kindness

Posted By Nel68

"Care and kindness"

About: Forth Valley Royal Hospital / Cardiology Golden Jubilee National Hospital Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I had a heart attack and I would just like to thank everyone starting with the paramedics, the staff at the Golden Jubilee Clydebank and finally to all the staff in Cardiology Ward at Forth Valley Royal, Larbert, for all their care and kindness given to me.

The care and kindness received at the Cardiology Ward, Forth Valley , was absolutely outstanding.

Many many thanks.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 27/03/2018 at 07:32
Published on Care Opinion at 08:50

picture of Alan Martin

Good Morning Nel68,

Many thanks for sharing your kind words on Care Opinion. It sounds like you had a very distressing situation and the caring attitude and professionalism of staff throughout all the boards seems to have had the right effect.

I do hope that you are well on your way down the road to recovery and if you wish, and haven't already done so, you can contact me on scotamb.feedback@nhs.net and we will endeavour to pass these comments onto the crew that was involved.

I wish you all the best.

Kind Regards

Alan

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Response from Carolyn Probert, Senior Charge Nurse, Cardiology Ward, NHS Forth Valley 6 years ago
Carolyn Probert
Senior Charge Nurse, Cardiology Ward,
NHS Forth Valley

Submitted on 02/04/2018 at 15:19
Published on Care Opinion at 21:10

picture of Carolyn Probert

Hello Nel68,

On behalf of all the staff within Cardiology, we hope you continue to keep well and are recovering from your time experiencing care provided by different areas of the NHS.

Our aim is to always ensure that patients receive the very best of care, at a time that can be stressful and frightening. Having such positive comments, reinforces to us all that we are doing it right. Thank you so much for completing the Care Opinion.

Continue to take care of yourself

Regards

Carolyn

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 6 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 04/04/2018 at 09:47
Published on Care Opinion at 09:52

Good Morning Nel68,

Thank you for taking the time to write on Care Opinion regarding your recent care. I was very pleased to read that all the staff involved in your care were brilliant during this frightening time for you. At the Golden Jubilee National Hospital all our staff pride themselves on delivering the highest quality of care and they will be delighted to read your lovely compliments. If you would like me to pass this onto the individual members of the team that were in your care, please contact me on 0141 951 5951 or feedback@gjnh.scot.nhs.uk

I do hope you continue to recover well.

Kind Regards

Paula

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