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I went for an ultrasound to see how far I were.

Story from nhs.uk

"I went for an ultrasound to see how far I were."

About: Rochdale Infirmary / Maternity

I went to this hospital for my scan when I asked for Fairfeild but couldn’t get in. The staff were very rude didn’t help in any way just expected me to know it all on my first pregnancy and first scan I was only 8weeks 5days so they didn’t really do much anyway but the woman that performed the scan was very rude and ignorant did not give me the choice of photos which I made her take me back in for to then get a rushed blurry photo when she had clear photos the first time round! Then to ask if I can go to a different hospital for my 12 weeks dating scan due to it being closer to home got told straight up no with no help overall I would not recommend going here to get treated the way I did I believe it was personal as I am a young parent at only 17 but will be 18 in July Berry dissatisfied with the care provided.

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Responses

Response from Rochdale Infirmary 5 years ago
Rochdale Infirmary

Submitted on 10/08/2018 at 15:38
Published on nhs.uk at 17:06

Thank you for your comments, and please accept my apology for a poor experience of our hospital.

Given the description of your experience, I have shared your post with the Patient Experience Midwife to discuss with her colleagues at Rochdale Infirmary, to consider.

I am sorry we did not achieve the standard of care you should have expected.

Should you remain dissatisfied with your care and want to take any point further please contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, so we can discuss and address the matters expressed in your post.

We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention.

Regards,

Head of Patient Experience

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