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"Recent stay at ward F1 gynaecology"

About: Royal Oldham Hospital / Gynaecology

fantastic team of nurses, doctors and health care assisstants.

i was admitted for 2 days with pelvic pain, i was looked after very well and kept informed

what was going on with my treatment.

the nurses were very busy due to a lot of admissions but they still kept up their jolly mood.

especially the nurse who was always there when i needed her with lots of good advice and was very efficient in her work.

also the lovely health care assisstant, a beautiful and caring girl, nothing was ever too much trouble for her, she was always seen busy making beds never stood idle, so thank you for looking after me.

There was a incident that i found a little worrying,

The lovely cleaning lady who was seen from 7am cleaning away non stop and singing and humming kept up my spirits, everything was left immaculate showers, toilets, bins and floors.

on the second morning, i heard a very loud shouting voice and the manager was seen in front of the female toilets talking to the cleaning lady as if she was a child. telling her she wasnt cleaning properly and not letting her get her point across that when she cleans and leaves the toilets they are used again and left in need of a clean again obviously she cant keep cleaning them all the time.

i think the way she was spoken to with every one listening was not very professional and very degrading and embarrassing for the cleaning lady.

this should be done in a office not in front of the toilets where ill patients are trying to go in and use the toilets. i felt very sorry for the cleaning lady as on that morning i had seen her constantly cleaning tops of doors and windows.

overall the stay was a very pleasant one so i would like to say thankyou to everyone involved in my care.

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 26/03/2018 at 08:56
Published on Care Opinion at 10:53


Thank you for taking the time to share your experience of our gynaecology ward at The Royal Oldham. I am very pleased to hear that you had an overall positive experience of F1 and felt that the staff were friendly and the ward was clean. This is important to us because we always strive to maintain high standards. If you wish to speak to me directly about the concerns that you have raised please email me on the address below so that I can look into this further for you. I am sorry if this caused you any distress whilst on the ward and I would like to offer our apologies. I will share your feedback with the Matron.

Once again thank you


Samantha.whelan@pat.nhs.uk

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