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"They understood & cared in a way I'll never forget"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I was a very active person always on the go with a bubbly personality, then one day I got sharp pains in my chest thereafter my right side got weak to the point that I could not move.

When I entered the ward I was afraid and upset as I did not know when I would be able to walk again and feel my right side. I was greeted by a woman with a smile on her face and welcomed me to the 4 star hotel with a view - in the moment her words were normal but for me they meant more because she made me smile.

The nurses in this ward are all good at their job. I could not speak properly because of my weakness but they understood me and cared for me in a way that I will never forget.

Also the trainee nurses have a brilliant attitude they were all very nice but one in particular I feel would be a great asset to the NHS is Emma, she would come to see me even when her duty was in another ward. On her break, she would come. I wish her all the best in her exams as I know she is off doing her exams.

Also nurses helpers are a breath of fresh air and provide light entertainment, they always have smile on their face. I would like to name just a few people who for me helped in my progress. I’m still in hospital as I have not made a full recovery but I know I am in good hands and the support they give is amazing so here goes with the names: Nicola, Elizabeth, janine, Karen, Julie, Emma, Joeanne, Jennifer, Justina. I apologise if I have missed anyone you do an amazing job and deserve recognition.

Also I would like to thank the physio staff for all their continued support. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 28/03/2018 at 08:34
Published on Care Opinion at 11:28


picture of Nicole McInally

Dear chamaeleonqk74

I understand that this is a difficult time for you and I would like to thank you for taking the time to share your story.

It was lovely to read your kind words about the staff – it is amazing the difference that a smile can make.

We are always pleased to receive positive feedback and we will share your post with the staff.

I wish you well with your recovery.

Take care

Nicole

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Response from Elaine Burt, Chief Nurse, Regional Services, NHSGGC 6 years ago
Elaine Burt
Chief Nurse, Regional Services,
NHSGGC
Submitted on 29/03/2018 at 10:43
Published on Care Opinion at 11:04


Dear chamaeleonqk74

I appreciate you taking the time to post on Care Opinion and I would like to thank you for your comments which we have shared with the staff.

Best wishes

Elaine Burt

Chief Nurse – Regional Services

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