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They were so reassuring

Posted By orionpk75

"They were so reassuring"

About: Crosshouse Hospital / Oral and Maxillo-facial Surgery & Medicine

(as the patient),

I had a small procedure at the maxillofacial clinic today, I was seen by a young lady doctor and a nurse. they both made me very comfortable, they told me what was going to happen then they told me whatthey were doing as they were doing it. All the time they kept asking and chacking I was al right, if I was worried aboy what they were doing or uncomfortable. I wasn't worried because they were so reassuring, I thought I would be frightened but they were so kindly I  was at all.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/03/2018 at 09:31
Published on Care Opinion at 10:27

picture of Eunice Goodwin

Dear orionpk75,

How wonderful to feel so comfortable and safe in the hands of the team. When I pass your post on, I am sure the staff will be very pleased to read how much of an impact their care had on you. Thank you for taking time to share this with us.

Best wishes,

Eunice

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