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"Great Doctor and Nurses on site"

About: University College Hospital / Gynaecology

I didn't have a good impression of UCLH at first as I tried to call them on the phone twice and twice they were very rude.

The front end reception also lacks courtesy and compassion when I checked into the hospital, via NHS 111, under an emergency situation.

However, I have to say once I got to the appropriate clinic, the nurses and doctor who treated me are very caring, compassionate and thorough.

Highly recommend the doctor I saw.

He is wise, clear in his assessment of the situation , caring, very calm and thorough.

He is the type of doctor that earns your trust and respect. He helped me relax with his sense of humour under a tense situation.

The nurses who assisted him are also very supportive.

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Responses

Response from University College Hospital 6 years ago
University College Hospital
Submitted on 29/03/2018 at 14:42
Published on nhs.uk at 17:06


Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received from the Gynaecology Department, UCLH and we will feed this back to the team.

We are however sorry to hear that not all aspects of your visit were as satisfactory. If you would like to discuss this further please contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 quoting Ref: 27256

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