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"Appalling access to sexual health services for..."

About: Nottingham University Hospitals NHS Trust - City Campus / Genito-urinary medicine

Once again I feel I need to complain about how difficult and almost obstructive the Nottingham sexual health services are

I took advice re a possible drop in clinic as my teenage daughter was running out if her contraceptive pill

We were advised that stapleford did a drop in contraceptive clinic between 330 and 430 in thursdays

We arrived at 350 ( 22nd March )to be told it was unlikely to be seen as there was a staggering 3 ! Before us by a rather rude receptionist

We filled in the form in the slim possibility we would be seen and at 4pm we were told we wouldn’t be seen. We were turned away!!!!!!

To say we were angry is an understatement I could understand if we had turned up at 425 for a coil or implant but to be turned away at 4pm for just more pills is unacceptable

In 2018 this is not a 3rd world clinic but a city centre service service hopefully with such easy access and no barriers to getting contraceptives for a teenager. The receptionist and nurse runnnig the clinic perhaps needs some more training as to what the objective of the service is about.

Hopefully prevention of unwanted teenage pregnancies .. or maybe not.

They may have just wanted to go home early?....

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 23/03/2018 at 14:41
Published on Care Opinion at 14:44


I am sorry to hear that you have found it so difficult to access our services. Our Stapleford clinic runs weekly on a Thursday evening 3:00-7:00pm with appointments bookable via the contact centre. The information in relation to a drop-in service at Stapleford is unfortunately incorrect. The contact centre details are as follows Tel: 0115 962 7627 between 8.30am-7.30pm, Monday-Friday and will be able to offer the next appointment at Stapleford but will also be able to look at other clinics in and around Nottingham. I would like to reassure you that the concern raised in relation to staff attitude will be addressed with the administration manager and the individual concerned. If you would like to discuss your concerns further with me I am available on 0115 969 1169 extension: 55994.

Kind regards,

Sue Griffiths, Matron, Sexual Health

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