"Unhappy with crisis team service"

About: Leigh Infirmary Mh Oupatients Clinic / Rivington Unit (PICU)

(as the patient),

What happens when you contact the crisis team? They tell you to contact other services.

They seem to offer no help, no advice, often saying "I've got an important call coming through" (perhaps to get rid of you). Or they say "contact your care-coordinator on Monday", often attempting to divert you to other services. What exactly do the crisis team do, I wonder?

I am a mental health practitioner with a Phd and MA. I have run my own mental health services in psychotherapy and I have never treated my "clients" in this way. Lets face it - patients or clients make money for the NHS. They are paid a lot of money for seeing you. Without you, they lose money. So perhaps "you" should be the focus, you should receive a good quality service.

Thank god that gp's will be taking control of budgets, because in my instance I would be slashing the budget of the crisis team, because in my opinion they do very little. Care in this instance could be dealt with by the a&e team. If a patient needs care then i think NHS Direct can do more for you. Your GP or out of hrs doctor can do much more.

So I would think about re-directing money away from this team and making more use of it elsewhere. It is certainly something i would do (not consider) - actually do, to create a better service for patients and relatives.

Yes, I have run my own service, served the NHS for 24 yrs and i put patients 1st because I have bipolar disorder and I am a service user also. Let us (service users) decide what has worth or not. I am sure GPs are aware of such anyway and I hope to see service re-structures commence ASAP.

As far as I am concerned I consider the services already experienced very poor. I have found the staff very judgmental, intrusive, over-familiar and offensive. I would not wish to be an inpatient.

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Response from 5 Boroughs Partnership NHS Trust

I am sorry to hear that your experience of contact with our Crisis Service was unsatisfactory.

You may not be aware that we are in the process of redesigning and refocusing acute mental health services across the trust and have held several engagement events to enable service users, their carers and other partner agencies to contribute to that redesign and welcome any feed back that helps us to improve services.

In Wigan we have already made some changes to the Crisis/Home Treatment and Access Services in order to try to reduce the delays and diversions that have been raised as a problem in the past and by you in your comments to this web site.

If you would care to discuss your specific concerns in more detail please contact Robin Evans, who now manages the new service on 01942 482239

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