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appointments

Story from nhs.uk

"appointments"

About: Pilgrim Hospital / Dermatology

Never yet been seen on time, why bother with appts if they cannot be on time.

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Response from Beverly Duncan, Interim Matron for Outpatient areas, Outpatients, United Lincolnshire Hospitals NHS TrustPilgrim Hospital 6 years ago
Beverly Duncan
Interim Matron for Outpatient areas, Outpatients,
United Lincolnshire Hospitals NHS TrustPilgrim Hospital

Submitted on 22/03/2018 at 11:54
Published on Care Opinion at 15:26

Thank you for taking the time to post your feedback on the NHS Choices website.

Whilst the teams try their best to avoid delays, unfortunately sometimes delays are unavoidable, for a number of reasons. Consultations with patients can be unpredictable, sometimes taking longer than anticipated.

Any delays on clinic should be clearly communicated with you by the clinic co-ordinator.

I apologise that you have experienced delays when you have attended the dermatology department, and I will discuss this with the team to see what else can be done to resolve this.

Please be assured that as a team we are fully committed to improving our services, and patient experience.

With kind regards,

Beverly Duncan

Outpatients Matron - Pilgrim and Grantham.

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