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Turned up, waited ages, told appointment cancelled

Story from nhs.uk

"Turned up, waited ages, told appointment cancelled"

About: Milton Keynes Hospital / Ear, Nose and Throat

Arrived for my appointment in good time and gave information to receptionist. Told to take a seat in waiting area. Waited 1.5 hours and then told my appointment was cancelled and that I should have been phoned that day. I never was. Receptionist allowed me to sign in without telling me there was no longer an appointment. Nobody would see me and was told someone would call me tomorrow. Total waste of my time and had to pay parking to boot. And more importantly still not had my health problem looked at.

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 6 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 22/03/2018 at 07:56
Published on Care Opinion at 14:17

We are so sorry to hear about your most recent experience at Milton Keynes University Hospital. We do take feedback very seriously, therefore if you would like to discuss your experience with us, please make contact with the Patient Advice and Liaison Service ( PALS) on 01908 995954 or via email on PALS@mkuh.nhs.uk. Once again we appreciate the time taken to feedback on the level of care you have received. It is with such feedback that we can learn and improve. We look forward to hearing from you.

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