"Not bad, need new reception staff"

About: Liverpool Womens Hospital

What I liked

The Drs and Nurses were very nice, I was kept informed and given choices.

What could be improved

Long wait times with the tv in the room turned off all 3 times I visited. Was a very uncomfortable silence in the room, bar hearing the reception staff having a laugh and a joke, which isnt the nicest thing in an abortion clinic. One of them was rather rude, put me right off being there.

Story from NHS Choices

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

I apologise for the delay in responding to you. Thank you for your kind comments but I was concerned to hear about the issues you have raised and would like to hear more about them. If you feel able to, I can be contacted via anne.bridson@lwh.nhs.uk

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Response from Liverpool Womens Hospital

I know that our response is coming a long time after your experience but I would like to sincerely apologise that it was not very good. If you feel that you would like to discuss it further, I would be pleased to hear from you. My email address is anne.bridson@lwh.nhs.uk I am the Matron for Patient Experience

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