"Good ambulance care,but felt forgotten in A&E"

About: Emergency ambulance service (Gloucestershire) Gloucestershire Royal Hospital / Accident and emergency

(as the patient),

I'd awoken with upper chest pain, particularly when I was breathing in. I phoned 999, and GWAS responded extremely promptly.

I received an ECG in the back of the ambulance, which I was told was ok, so my problem was probably not coronary in nature, and, after having my chest listened to, I was then taken to the A&E department at Gloucestershire Royal Hospital, and taken straight to a cubicle.

My experience with GWAS was faultless.

Having had blood taken for tests, and a chest x-ray taken whilst in A&E at GRH, I did feel almost forgotten about at times. The cubicle was cleaned whilst I was in it, though the cleaner didn't speak to me, let alone ask if I minded.

I had little contact with the staff in A&E after I was brought back from having the X-Ray until I was discharged. I would have felt reassured had I been told on returning from X-Ray that my chest X-ray had been ok, or that this was still being processed. I've got to say I felt at times as if I'd been forgotten about whilst in A&E.

When I was discharged I was told that the chest x-ray looked fine, and advised to take painkillers as I may have a minor irritation of the lining of the lungs, following a cold a few weeks earlier.

Two weeks later, after continuously taking painkillers, and having a chesty cough that got worse, and feeling flu like, I've seen my GP who has prescribed a course of antibiotics to clear the chest infection as 'there are noises in there that shouldn't be'.

So, great treatment from GWAS, though Gloucestershire Royal Hospital A&E could do with a little more patient focus.

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Response from Patrick Mulcahy, Head of Clinical Development, Great Western Ambulance Service NHS Trust

Dea St Micheal,

Thank you for taking the time to comment on the care you received by the ambulance service and Gloucestershire Royal Hospital.

I am pleased that the nature of your complaint turned out not to be too serious and that the ambulance crew responded to your symptoms in a prompt and professional manner.

It is always disappointing when the patient's experience of the NHS is not what they expected, and I will ensure that Gloucestershire Royal Hospital are aware of your comments and concerns.

Once again thank you for using Patient Opinion as we value comments on our service.

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