"Not a nice experience for me.."

The good part...

I called 111 as I had a very sensitive problem that I wanted to discuss and I was worried about... I was trying for children and needed to speak with a professional.

The lady on the called was great both reception and the nurse......she said I should go to urgent care and she will send an email to be seen within 2 hours so I left straight away as she seemed cautious about my condition... which straight away I was on edge and felt scared...

I walked into urgent care, very nervous and was not greeted straight away but by the receptionists chatting as if I wasn't there. I stood there in silence waiting for someone to acknowledge me.

The lady finally said, can I help, no smile.........I explained the call but didn't go into detail...but said that the lady from 111 would email the unit to say I was coming with details ...the women said 'oh they always say that'

Asked for my details, didn't say anything else about the email..... and then said ok what's the problem?

Well in the middle of reception area I just froze and didn't want to say really so I said very little.... it was so embarrassing for me.. I just wanted to cry... she did not care at all...

Anyway 3.5 hrs later I was seen...

The doctor was nice but I had to go to reception to do a urine sample and had to stand outside... the locked doors until someone let me in and another person I asked behind the counter ....I asked could you let me in please....and she said no you will have to go around the front to the receptionists... I kindly said .....I'm not going around there with a urine sample in my hand, the doctor is waiting for me please let me through...she was also very insensitive but let me in eventually... I looked on the doctors screen and the receptionist had put no info on there about me just 2 words that was completely inaccurate and I did say it but with a few other bits as well in my nervous embarrassed state...

Now I understand that the receptionists have a hard time there but not everyone is horrible and iv walked away feeling very low and really not well cared about..

If I was at reception, I help people daily and I can clearly see someone who is in a state, nervous and body language.... I take them out the way and talk to them...

Today I still think about the receptionists and her rubbish service and it really makes me angry.