"the ambulance was not rebooked "
About: Great Western Ambulance Service NHS Trust / Patient transport service Great Western Ambulance Service NHS Trust Patient transport service Chippenham SN15 1GG University Hospitals Bristol NHS Foundation Trust University Hospitals Bristol NHS Foundation Trust Bristol BS1 3NU
Posted by Isle266 (as ),
My wife attends the oncology department at Bristol hospital and the patient transport has been marvellous, however yesterday we had a problem. The man in the ambulance suggested I contact Patient Opinion as the ambulance service wanted to know about any issues.
We arrived for my wife’s appointment at 16.15 and the ambulance was booked for an hour later. Unfortunately my wife had a fall so we missed the ambulance.
At 17.40 the department was closing but we had been assured another ambulance had been booked for use and we went back up to the ward. We were not told how long the ambulance would be and every time I queried this no one was able to answer me.
At 19.20 I said I wanted an answer from the nurse. The sister went to find out how long the ambulance would be. She came back and said the ambulance had never been rebooked for us. This meant we had to start again and rebook the ambulance to take us home.
The sister showed me the screen that showed the ambulance had been booked but it seems like the service didn’t receive it. We did not get an ambulance home until after 21.00. The sister took our details and said they would look into it for us.
We don’t mind having to wait for an ambulance if you know how long you need to wait for but no one at the hospital knew how long it would be and then it turns out it wasn’t even rebooked.
In the past we have always found the service and the staff brilliant from the hospital and ambulance service.