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Good intentions let down by the online booking...

Story from nhs.uk

"Good intentions let down by the online booking..."

About: Heath Lane Surgery

They offer a good service while under Acute pressure both financial and with the number of patients.

However the online booking system is a complete waste of time as it only accepts appointments for a limited time period in the future and they are always completely full.

This means you have to book as an emergency on the day causing more strain in the system.

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Responses

Response from Heath Lane Surgery 6 years ago
Heath Lane Surgery

Submitted on 19/03/2018 at 09:26
Published on nhs.uk at 10:06

Dear Patient

I am sorry you do not feel you have received a good experience of the online booking system. Online appointments are available to book up to 6 weeks ahead via the website and 2 weeks ahead via the mobile app. Thank you for taking the time to leave your feedback. Any feedback is gratefully received as this gives us the opportunity to reflect and review changes if/when required.

Regards, Leah Hart Practice Manager

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