"Lack of communication"

My brother-in-law was seen last week with a recurrence of prostate cancer. He had an unsatisfactory consultation where the diagnosis and prognosis were very difficult to elicit as the consultant insisted on using medical terms which were not clear to my brother-in-law. His attempts to understand were met with repetition of the same medical language. He was told he needed a repeat biopsy and asked to see the anaesthetist urgently. Since then he has had no further contact from the hospital and has no idea when the biopsy will take place. He is understandably low and worried and will have to try to get an answer from a receptionist tomorrow. Surely cancer care should be better than this. Even the choice of department visited is in medicalese