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Disgusted in this hospital

Story from nhs.uk

"Disgusted in this hospital"

About: Kettering General Hospital / Accident and emergency

Been waiting for 7+ hours in a and e to see a Gino had my bloods taken in the hall and all my health history discussed in front of all patients was told more or less ever hour you will be next but still sat here waiting hours and hours later I m the only person in waiting area who has been here this long. Absolute joke and it’s suppose to be for emergency’s suppose I must of not been an emergency or a high enough priority to people who have broke one finger and are in and out quicker. Absoloutley appalled by the staff services to the attitude from some of them is disgusting !!!!

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Responses

Response from Kettering General Hospital 5 years ago
Kettering General Hospital

Submitted on 28/11/2018 at 12:00
Published on nhs.uk at 12:06

Good morning,

We sincerely apologise for the length of time taken to respond to your comments. Thank you for taking the time to provide your feedback.

We are very sorry to read of your experience, and have disseminated your feedback to the lead staff in A&E and through to the nursing team. We have also passed your comments to the Doctors to learn from.

We apologise that you felt you were not made to be a priority, at times it can appear that some patients who have more minor symptoms are seen before people such as yourself, and we would like to reassure you that this is not the case. All patients who present at the Emergency Department are streamed by a senior nurse into a pathway. For example, an individual with a broken finger would be streamed through to the fracture clinic to be seen to, whereas from what we understand from your feedback, your pathway would have been much different.

We apologise that this was not carried out in as quick a time as anticipated and we ask that should you wish to discuss these concerns further with a member of senior staff in the department, that you contact PALS on 01536 49335 or via pals@kgh.nhs.uk and contact Sara Williams (ED Matron) via sara.williams@kgh.nhs.uk. The teams will be happy to discuss and go over anything with you.

Once again, we sincerely apologise for the length of time taken to respond to your comments and we thank you for taking the time to provide your feedback.

Kind regards,

Charlotte and The Patient Experience Team.

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