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Altrincham hospital phlebotomy

Posted By Sarah9999

"Altrincham hospital phlebotomy"

About: Altrincham General Hospital

(as a service user),

Every time I go to Altrincham hospital for blood tests the wait is horrific. I went one recent afternoon at 1pm (they close at 3. 30pm) to be told it was closed because it was too busy. I need blood tests every 3-4 weeks for my condition monitoring and work full time. How can I justify having to take half a days holiday every 3-4 weeks just to get some bloods taken.

This week I will have to take another half day next week to try again. The service is diabolical, why can the gps or nurses not do it? I had to take time off yesterday to go to the doctors, more time off today to go for blood tests and now more time off next week to try and go for the tests again. At this rate I am either going to lose my job, or not be able to monitor my illness.  

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 27/03/2018 at 08:37
Published on Care Opinion at 09:00

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope on Friday 16th March 2018. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, we would like to reassure you that we are reviewing our Phlebotomy Service across Trafford with Trafford Clinical Commissioning Group (CCG) and will ensure that we are all working towards an appointment system in the near future. Your concerns have also been raised directly with the staff / department involved so that they can look into them so that others don't experience the same issues as you did.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk, quoting reference number PO17/0420.

Once again thank you for taking the time to share your comments.

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