"CT SCANNING DEPARTMENT"

During the past two years I have been unfortunate to need a number of scans, CT and Ultrasound..

The service of appointments and the scans have been nothing short of 100%, on each occasion, quality staff, full information, caring attitudes.

I would point out one flaw in the system. Not everyone [including me] knows that there are two departments at which you might have your scan.

The appointment sheet states; EDGH Eastbourne Radiology CT Scanning. The CT scanner room is in the main radiology department.

On attending I reported to the

Eastbourne Radiology CT Scanning reception, handed my form in and was told, 'I will inform them that you are here, take a seat'. That I did.

25 mins after my appointed time my name was called. The lady said, 'You are waiting in the wrong area you should have come to the Main Radiology Dept'. I replied 'I thought this was the Main Dept, I booked in and was told to wait here'.

The same lady had collected a previous patient some 15 minutes before, so clearly I am not the only person to be misled. Essentially the fault of the receptionist.

Two points arise; 1] The receptionist should fully read the appointment correctly and advise if you are in the wrong location, 2] The appointment letter should make it abundantly clear that the Main Radiology Dept is NOT the Eastbourne Radiology CT Scanning area.

I believe that there is a confusion in the title of the two departments.

This in no way detracts from my total satisfaction with the appointment service or scanning. Very much appreciated.