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Poor communication and long waiting time

Story from nhs.uk

"Poor communication and long waiting time"

About: King's College Hospital (Denmark Hill) / Ophthalmology

The staff does not communicate with patient I was left sitting in the waiting area for 2 hours without knowing what is happened I had to rise my concern before someone told me that the clinic is running late as one of the machine is broken. I will suggest that staff to inform patient about any delay.

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Responses

Response from King's College Hospital (Denmark Hill) 6 years ago
King's College Hospital (Denmark Hill)

Submitted on 16/03/2018 at 15:25
Published on nhs.uk at 17:07

Very sorry to hear that you were delayed at your ophthalmology appointment and that you were not told about the delay.

We are working to improve the way we communicate delays and hope to see improvements as a result of this work.

Apologies that you were inconvenienced.

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