"Excellent service carried out by..."
About: Northwick Park Hospital Northwick Park Hospital Harrow HA1 3UJ
Posted via nhs.uk
What I liked
I attended A&E on Friday morning with rash/infection.
I was seen by the triage nurse and was then seen in A&E minor and Major then transferred to Dickens Ward.
I was informed at all times of what was occurring etc and all the Nurses & Doctors that I saw on A&E & Dickens Ward could not have been more helpful or professional.
I would just like to take this opportunity too thank them all for their consideration and care.
Prior to my discharge a male nurse went out of his way to obtain a sandwich at about 10.00pm for me to avoid a risk of any potential hypo.
What could be improved
Although understandable, patient/relatives naturally expect to be the main focus of treatment.
I feel that there has to be a level of consideration given to all staff.
The hospital environment /situation is constantly changing based on the patients’ severity and it is not always possible to accommodate/adhere to previously agreed timelines.