"Excellent service carried out by..."

About: Northwick Park Hospital

What I liked

I attended A&E on Friday morning with rash/infection.

I was seen by the triage nurse and was then seen in A&E minor and Major then transferred to Dickens Ward.

I was informed at all times of what was occurring etc and all the Nurses & Doctors that I saw on A&E & Dickens Ward could not have been more helpful or professional.

I would just like to take this opportunity too thank them all for their consideration and care.

Prior to my discharge a male nurse went out of his way to obtain a sandwich at about 10.00pm for me to avoid a risk of any potential hypo.

What could be improved

Nothing

Anything else?

Although understandable, patient/relatives naturally expect to be the main focus of treatment.

I feel that there has to be a level of consideration given to all staff.

The hospital environment /situation is constantly changing based on the patients’ severity and it is not always possible to accommodate/adhere to previously agreed timelines.

Story from NHS Choices

Responses

Response from Northwick Park Hospital

We were pleased to learn that you were so happy with the care that you received within the A&E department. Your kind comments will be passed on to the staff in this area. We hope that you are now feeling better and recovering from your illness.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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