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Care Opinion

Unorganised mess

Story from nhs.uk

"Unorganised mess"

About: Northwick Park Hospital

I had to collect my medicine as I told I had to use the hospital pharmacy, and I have been waiting over 20 mins I went an explained that il have to waste another £2.80 for parking if I don’t get my medicine , they don’t call you by order , they cal differnet numbers in different orders, it’s a joke ? I had to waste money in parking as the pharmacy can’t cope ! Very disappointing experience ! Never happens in a community pharmacy! You should have the option to get your medicine from any pharmacy,

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 13/03/2018 at 17:07
Published on Care Opinion at 22:37

Dear Sir/Madam

I was saddened to learn of your experience and apologise for the poor level of service you have received.

Please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net and we will be able to investigate this further.

Kind regards

Pam

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