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Not what you'd expect

Story from nhs.uk

"Not what you'd expect"

About: Shirley Oaks Hospital

Not keen on the communication in the outpatient reception. Kept waiting 30 mins, then after asking was told doctor would be at least an hour longer. Went to re book and only one slot between now and two months! The staff weren't even going to let me know of the very long delay. Second time I've been here and both times my appointment was more than 40 mins late.

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Responses

Response from Shirley Oaks Hospital 6 years ago
Shirley Oaks Hospital

Submitted on 26/03/2018 at 15:58
Published on nhs.uk at 16:06

Thank you for taking the time to leave a review of your experience following your recent visit to BMI Shirley Oaks Hospital. I am sorry that you were disappointed with your experience at the hospital relating to communication in our Outpatients Department.

We have made the team aware of your experience and continually review our practices to ensure we deliver the best care possible for our patients.

Should you wish to discuss this matter in more detail, please feel free to call us on 0208 655 5500 & ask for the ED’s office.

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