"Cavendish Unit at Leigh Infirmary/ Leigh Crisis Team"

About: Leigh Infirmary Mh Oupatients Clinic / Women's Mental Health Unit

(as the patient),

In April of this year I was admitted voluntarily to the Cavendish Unit at Leigh Infirmary suffering from Depression and suicidal tendencies. Before this I was being helped by the Crisis Team who are also based at Leigh Infirmary.

I would like to thank all Doctors and Nurses involved with me at the Crisis Team. Their kindness and expertise was invaluable to me at a very difficult time and they are a credit to their profession. I would also like to thank all the Doctors and some but not all of the Nurses at the Cavendish Unit. Again their kindness and expertise was greatly appreciated.

However when I say some but not all of the Nurses at the Cavendish Unit I am referring to the few nurses who treated me at best indifferently and at worst in a less than a cavalier manner. I overheard numerous and for want of a better word “ Catty” comments about myself and on occasion other patients. A few were more than openly hostile towards myself which led me to feel about my hospital stay in a way no one should feel about hospital. I can only surmise the reason for this which is I could be difficult at times but never aggressive.

I was always led to believe that Nurses of all degree and qualification are trained to deal with all patients in a manner in which they do not display their personal opinions about individual patients to the patient. I am afraid I could not fail to acknowledge some nurses opinions/attitudes towards myself. To them I would like to say, “Shame on you!”

The above Nurses were but a small percentage and the remaining nurses were kind, cheery and helpful. I would like to thank them profusely but as is always the case “ it only takes a few bad apples to spoil the barrel”.

Although I feel this way about my time at hospital I would like to comment that not all individuals in every country has access to help with mental health issues and for this I am truly thankful for the NHS and most of its employees who show dedication and expertise in what must be a stressful and thankless job.

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Response from Cheryl Forrest, Matron - Adult services Wigan, Operations, 5 Boroughs Partnership NHS Foundation Trust

Many thanks for your positive comments about our Crisis Team and the majority of nurses who cared for you whilst you were in Cavendish Ward. It is always good to have positive feedback to share with our teams.

I am very disappointed to hear that some nurses seemed to have an unhelpful, unsympathetic attitude towards you during your stay and I would be more than happy to investigate this further.

If you would like me to pursue this matter please do not hesitate to contact my Personal Assistant on 01942 264622. I am more than happy to speak to you on the telephone about this issue, or we can arrange to meet at a time and place that suits us both.

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Update posted by Ella1980 (the patient)

Many thanks for your prompt and sincere reply. However, I have no wish to discuss or pursue my above concerns any further as I have no confidence in the matter coming to any satisfactory conclusion. The above is a personal opinion only and as such cannot be proven and substantiated without any form of evidence. My reasons for posting my opinion were to give feedback positive and negative, not to pursue any form of complaint as this would be futile.

Kind Regards.

Response from Cheryl Forrest, Matron - Adult services Wigan, Operations, 5 Boroughs Partnership NHS Foundation Trust

Good afternoon and many thanks again for your feedback. I do understand you're not wishing to pursue this issue as a formal complaint and of course accept your decision. However I would like to reassure you that I will do everything I can to improve staff's awareness of how their attitudes and behaviour impact on the patients in their care. This is a particluar area of concern for the trust as a whole and for me as a senior nurse in this organisation.

As stated, I fully respect your decision but I would like to assure you that my offer of an opportunity to discuss the issues raised in your original posting still stands should you wish to contact me now, or in the future.


Cheryl Forrest, Matron.

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