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I don't feel listened to at the clinic

Posted By Judyb

"I don't feel listened to at the clinic"

About: Nevill Hall Hospital / Rheumatology

(as a service user),

I was under a rheumatology consultant and been to see them 3 times to discuss my condition. But I don't feel they actually listen to me at all. Before I went into the room the doctor had a prescription ready for me, and didn't listen to my concern.

I have battled for 8 years now and they kept saying that I didn't have rheumatoid arthritis. But I knew I did, and they use the "fibromyalgia" condition if the blood test is negative. So now my joints are damaged because I wasn't put on an RA drug years ago.

You are just one of many in a line to be seen. My CRP and ESR levels are high and the staff I see don't seem bothered.

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Responses

Response from Aneurin Bevan University Health Board 6 years ago
Aneurin Bevan University Health Board

Submitted on 12/03/2018 at 13:48
Published on Care Opinion at 15:59

We apologise for your recent experience, regarding your Rheumatology appointment at Nevill Hall Hospital. We will pass your concerns onto this department.

If you would like to take this concern further, please contact us via the Customer Service Contact Centre on 01495 745656 or email us at Puttingthingsright.ABHB@wales.nhs.uk

Kind regards.

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