"Non existent customer care"

Had an appointment at 16.30 arrived at 16.00 left the building along with a couple of other people at 18.45 after asking the staff what was happening and being told the doctor was seeing other patients downstairs , could not give us any indication of when we would be seen other than once he gets up here it should move fairly quickly. All it needed was for a member of staff to explain the reason for the delay. Instead chose to totally ignore us. Staff were pleasant enough but being left in a cubicle with no explanation is unacceptable the m afraid