"Given the wrong info"

About: Phoenix Futures / Barnsley drug and alcohol services

(as a service user),

It took me longer to see my key worker than expected due to other staff giving me the wrong information but when I did get to see my key worker I was on my methadone programme quicker than I expected to be so things were sorted for me very quickly and at a professional level. The only thing that should change is to make sure the right info is given at the reception desk.

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Response from Nick Arkle, Patient Engagement/ Psychosocial Interventions Lead, Rotherham Doncaster and South Humber NHS Foundation Trust

Dear lofty14,

Thank you for taking the time for letting us know about your experience.

Making sure the right information is given at the right time is very important and your posting will help us to improve services.

It is good to see that you have found the key worker to have acted professionally and sorted things quickly.

I shall forward your message to the appropriate manager so that action can be taken.



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