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"Acdf operation 2016"

About: Queen Elizabeth Hospital Birmingham

In May 2016 I had ACDF taking 3 vertebrae out... I stayed overnight on an open ward.. There are shared toilet,shower and sink to have a wash.. After looking in the sink someone had spat in it.. Needless to say I didn't want to wash in there.. I stayed in 1 night discharged and left to push 2 Zimmer frames down a long corridor with my husband carrying my bag.. The lifts weren't working properly and were not stopping on the floors.. standing there waiting for 10 mins while my husband run down the stairs to take the Zimmer frames while I waited for the lift.. I then had to wait leaning against a wall waiting for my husband to get the car..All this 24hrs after a major op.. Why you ask am I reviewing now.. carry on reading please.. 1 year later I got to see the neurologist... 1 year after my operation!!.. Still ongoing mobility problems amongst a lot of other things.. I was referred for another MIR at QE.. I did leave it late to cancel the day before.. but I cancelled the mri.. I asked for an mri at good hope hospital which is closer.. 7 months and 3 calls to PALS

I got an appointment at good hope..It was an very small MRI scanner and I had a panic attack.. I called my neurosurgeon secretary who emailed my neurosurgeon to request an mri with a general anaesthetic.. this email was sent 23rd January, I called yesterday for update... no reply to secretary.. Why do I keep having to chase? This will be my 8th MRI.. I have severe depression.. I want to now go to another hospital to see another neurologist as I can't keep fighting.. I have no strength in my mind or body to do this...

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Responses

Response from Queen Elizabeth Hospital Birmingham 6 years ago
Queen Elizabeth Hospital Birmingham
Submitted on 09/03/2018 at 12:15
Published on nhs.uk at 15:06


Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding your overnight stay in May 2016. This feedback has been forward to senior staff responsible for these areas to take any necessary action. In regard to your more recent concerns, it is understood that a senior member of the Imaging Department team has been in touch with you to discuss these concerns and to work towards a resolution. If you would like to discuss any of your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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