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"Just About Managing"

About: Whetstone Lane Med Ctr

I've been a patient at Whetstone Lane since 1989 and generally have found the practice to be responsive, caring and helpful.

Despite the pressures on all practices (as evidenced by the current struggle to recruit enough GPs at Whetstone Lane) to provide vital services under increasing demands, this practice has maintained a decent level of care and access to specific (named) practitioners as well as emergency care, which I have had occasion to use several times.

When you suffer from a mental health condition it is very important to have access to doctors who have an understanding and training in order not to be dismissed as "difficult" and this practice does have at least one such practitioner who has provided excellent care.

It does mean that access to GPs IS effectively more difficult than purely physical health complaints but as the distinction between mental and physical health becomes more blurred and 'parity of esteem' remains an aspiration, hopefully new staff will have been better trained to deal with an increasing demand.

It would be incredibly useful to know which doctors have sympathy and understanding of mental health, perhaps by an indication of their particular interest on leaflets, promotional literature, websites etc.

As said, I regard myself as lucky to have found one such doctor and am extremely grateful to them and to the practice for demonstrating greater awareness and much less prejudice and stigma than is generally found, even in the NHS.

So well done Whetstone Lane; keep up the good work!

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Responses

Response from Whetstone Lane Med Ctr 6 years ago
Whetstone Lane Med Ctr
Submitted on 06/03/2018 at 13:39
Published on nhs.uk at 20:22


Thank you so much for your comments. I am so pleased that you have found a GP to suit your needs. A number of our GP's have an interest in mental health and I really like your idea of marking particular interest in leaflets and promotional literature, not just for mental health but for other areas too. The partners and staff aim to give their best to all patients and we all sincerely feel that mental health issues should be dealt with the same consideration and empathy as all other problems. Sometimes we get it right and unfortunately sometimes we get it wrong but I would hope that patients experiencing any problems would contact me to hopefully find a solution together.

Anita

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