"Indifferent attitude from some receptionists"

My wife is recovering from a Subarachnoid Haemorrhage since having a seizure at the end of October 2016 leaving her with symptoms of chronic fatigue, short term memory loss and indecisiveness in decision making, that is improving with time with the exception of incontinence that is getting worse. The practice doctor she saw does not seem to understand that she is incapable of remembering instructions and advice in taking or reducing medication. I recently dropped her off at the rear of the surgery 10 minutes before the appointment of 12:10 while I parked the car. To my horror I could not find her when I came back to the surgery, the doctor was running early and had taken her into the consultation room. I had to wait for the receptionist to discontinue a private conversation with a friend. The receptionist seemed irritated with me when I asked where my wife was and they quoted that they were unable to tell me due to patient confidentiality. I tried to explain that my wife was incapable of being able to remember anything that she was told and it was important that I was present as her carer. The most that the receptionist would do is send the doctor a message that I was outside waiting. I was excluded from hearing first hand the followup advice that was requested from her Hospital consultant. Subsequently my wife left important letters that I had given her to hold with the doctor, thinking incorrectly that she should hand them over. It was a wasted trip and I now have to request the help she needs again to safely reduce potent drugs in a controlled manner and the return of the vital records that have been kept. I have lost confidence in the practice to act in the best interest of my wife. My wife needs to talk to the doctor with me present about what help can be given her about her incontinence as well as antibiotics for a bladder infection left from catheter use in hospital and how to safely reduce her medication advised by the hospital doctor and to never see a patient alone without a chaperone or carer present, that has a brain injury that has left them with reduced mental capacity.