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"Efficient service"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I recently went to the A&E department at Ayrshire Hospital concerned about what could have caused me to lose my sight for about 30 seconds. The young doctor, Olivia, was very thorough, answered all my questions without evading any of them. As they could not find any obvious cause for the incident I was advised to see the opthalmologist  the next day. 

Next morning I duly went along to the eye clinic where, again, a thorough examination was conducted with two people attending to me. Dr Koshi concluded there was nothing, at that moment that they could find that would have affected my sight but, concerned to get to the bottom of the problem, immediately referred me to  the TIA clinic for me to be seen that same afternoon.

I cannot fault the efficiency with which I was dealt with at the hospital being referred from one department to another and being seen so promptly. They deserve top marks for their reassuring  service.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/03/2018 at 12:10
Published on Care Opinion at 15:37


picture of Eunice Goodwin

Dear falconwp78,

How scary that must have been for you. I am so glad it was all carried out so quickly for you and I hope the overall result is good too.

I will be very pleased to pass this to the teams so they can appreciate your kind words and praise.

Thank you for taking time to share this on Care Opinion.

best wishes,

Eunice

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