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My second Lucentis eye injection appointment.

Posted By ANTIPHOLUS

"My second Lucentis eye injection appointment."

About: Good Hope Hospital / Ophthalmology

(as the patient),

I've just been told, in a telephone conversation that my second Lucentis injection, due tomorrow exactly four weeks after the first, will have to wait until some time at the the end of the month; in other words several weeks later. Reason?  A backlog.

Why was I put on a course of treatment with a prescribed time schedule of four weeks between injections if the service can't deliver the programme of treatment on time? 

On the sheet,Ophthalmology Direectorate Information for Patients, patients are told that if they are having a course of treatments, they will be told when to attend for their next injection or check up. I was told that I would be informed  of the dates by post in due course. I'm now still waiting for news of my second injection appointment. And also I am wondering when the third injection will take place which should be four weeks after the second according to the time schedule in the  guide to therapy with Lucentis.

I feel frustrated and thwarted!

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 14/03/2018 at 10:26
Published on nhs.uk at 13:06

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your experience in the Ophthalmology Department at Good Hope Heartlands Hospital.

The Trust sincerely apologises for the delay and is working on creating additional capacity to meet with the increasing demand on the service.

If you would be willing to provide further details such as your name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to look into your next appointment.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

The Ophthalmology senior management team are aware of your posting.

Once again, thank you for your posting, as all feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Regards

Miss J. Langham

Patient Services Officer

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