"DART - why is it not simpler?"

About: Devon Access and Referral Team (DART)

(as the patient),

I have recently used the DART service. It’s an incredibly long drawn out process and an expensive way of getting an appointment. And now they have changed my appointment. Why can’t we just phone up the hospital to book an appointment? Also, there are two different numbers for the two different clinics that I am visiting but both are for the DART service. Why is it not simpler?

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Response from Suzanna Morris, Project Support Manager, NHS Devon

Dear ‘damp704’

Thank you for your feedback, I apologise that you felt contacting DART was a long and drawn out process.

With regards to the expense of ringing, we do have a 01626 number that we have given to practices so that they can put this onto the paperwork that they send to their patients.

We ask practices to refer to the DART service to enable us offer a choice of appointments from all the local hospital that are convenient to the patient.

May I apologise again that you felt that our booking method was not appropriate for you.

Kind Regards,


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