"Overall this was a very positive..."

About: Countess Of Chester Hospital

What I liked

Clinical Audiology staff were excellent - efficient, courteous, informative and helpful.

Good technology.

Modern clean environment.

What could be improved

Information management - patient was asked same questions several times by different staff.

Speed of the pathway - 7 weeks between me requesting GP referral and today's assessment apointment, to be followed by 8 weeks to hearing aids fitting appointment.

Patient did not receive any information before the appointment eg about what to expect, where to go, where to park.

Story from NHS Choices

Recently read