"Surely a better system would help "

About: Stirling Royal Infirmary / Accident & Emergency

(as the patient),

Attending what I thought would be my local A&E, Larbert NHS, I was astonished to find out Stirling was the hospital for me, although I stay half a mile from Larbert NHS. Proceeded to reception and told to take a seat where I would be looked at by a nurse. After examination I was told to sit back in waiting room for a staggering 2 and a half – 3 hours. The nurse examined 10 – 15 people before appearing from room to proceed to I would imagine was the doctors rooms. Surely a better system would help with backlog of people waiting to see the doctor. Surely Larbert, Stirling and Falkirk should all have A&Es for the size of this area.

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thanks for taking the time to share your experience. Apologies for the delay in response - we are just getting started with Patient Opinion. We are keen to listen to the views of patients and carers and, going forward, we plan to respond to all stories we are alerted to. Please continue to share experiences which will help us to further improve the services we deliver to the people in Forth Valley. Many thanks

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