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Care Opinion

Care of my Brother

Posted By POOH BEAR 2

"Care of my Brother"

About: The James Cook University Hospital / Cardiology

(as a relative),

My brother was rushed into James Cook Hospital. He was eventually located on ward 31. The staff on the ward cared for him as if he was one of their own. Unfortunately he died, this happened during the incredible snow storms of 2018. I live 50 miles from the hospital, I don’t drive and due to the awful weather I couldn’t get a taxi, bus or train. When I received that much dreaded call the nurse who had been caring for him for those 5 days was upset but she was an angel. Due to my travel problems she put me at ease and informed me he would stay at the hospital until things got sorted and travel was easier. Firstly I’d like to thank all of the staff on ward 31 JCH and from a personal perspective I’d like to THANK NURSE JENNY “You truly are an ANGEL. ”   Thank you for your care, compassion and gentle nature. xxxx

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Responses

Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust 6 years ago
Chloe Holmes
Patient Experience Administration Assistant,
South Tees Hospitals NHS Foundation Trust

Submitted on 05/03/2018 at 08:55
Published on Care Opinion at 10:34

Hello,

Thank you for taking the time to provide us with feedback, we are deeply sorry for your loss and I very much appreciate you taking the time to express your gratitude for the care and treatment your brother recently received from the South Tees Hospitals NHS Foundation Trust. It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to Ward 31. If you would like me to pass this on to specific staff members or you would like provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 028 2451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback at such a difficult time.

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