"Bad Service"

About: Ninewells Hospital / Acute Medical Unit (AMU)

(as the patient),

Part 1

On a Friday morning was referred by GP to the AMU Ninewells Hospital, Dundee due to severe headache on left side.  Examined and symptoms were severe pain, pulse sounding in left ear and both eyes not moving together and seeing double.  All other faculties ok. No scan given. Sent home Friday evening with painkillers and told someone would be in touch the following week to organise a scan. 6.45am Monday telephoned the Unit to say I had suffered a bad spontaneous nose bleed whilst sleeping and was told by a charge nurse the information would be passed on to the doctor and someone would contact me.  No call back.  Early Tuesday morning was forced to contact NHS24 to get stronger painkillers. About 5.30pm Tuesday call from hospital to attend for a scan at 9am the following morning. Scan reveals torn internal carotid artery and clot. Frightening to say the least to realise you could/should have been treated five days earlier and could have dropped at anytime in-between, never mind having to unnecessarily endure such excruciating pain

Part 2

After the scan, bedded in the east ward from 10am until 6.30pm and spoken to by no fewer than six doctors, who half-heartedly attempted to practice their stroke-patient examination technique on me. Still don’t know which department they were from or what their function was. Given painkiller which knocked me out but wore off about 2pm. Four requests for something for the pain were ignored. When they finally brought medication for me to take home, the doctor asked me if I had enough painkillers at home from previous and to make an appointment with my GP for more.   Waited two hours for discharge and this doctor was ‘grudging‘ me a painkiller!

It is very difficult to argue your point when you are in so much pain and after having been told high blood pressure could rupture the injury and finish you off.  Absolutely, diabolical service.  

Responses

Response from Alison Moss, Feedback Manager, NHS Tayside

Dear “dsmski”

I am extremely sorry to hear of your poor experience. This is certainly not the standard of care we aim to provide. I would very much like to investigate this further to ensure we can improve our service. If you would be willing to do so, I would be grateful if you could contact our Complaints and Feedback Team either by email to feedback.tayside@nhs.net or by telephone on 0800 027 5507 (freephone).

Should you prefer not to contact us in this way, please be assured that your experience has been shared with staff for learning.

Kind regards.

Julie Greenlees

Clinical Services Manager (Urgent Care)

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