"A&E to ADL"

In the last month I have had to attend Medway hospital twice. Once with my son who rushed to A&E by ambulance with suspected sepsis/meningitis. I cannot fault the paramedics Josh and Harriet nor the night A&E staff as initially care was excellent. However upon staff change over, (still in A&E), in the morning notes were lost and care was minimal. We eventually got sent down to ADL to await prescription and discharge, son was assessed, offered tea and sandwich and basically left to wait for hours for a discharge letter and prescription. We eventually got the medication but discharge letter was eventually sent via post and that was after the lovely little nurse had rung the wars to complain.

 The second visit was last week when my husband has an operation. Again after he was sent to ADL where we feel there was NO care offered whatsoever. He wasn't offered a drink or monitored in anyway. The nurses appeared to be completely unsinterested in their job! Upon asking for my husbands cannula to be removed we were ignored. Upon asking for a drink we were ignored. One elderly lady had been left sitting there for more than 12 hours. I have now named ADL the dumpling ground.

My point is the care on the wards and in A&E on these occasions have been exemplary so why diminish this by leaving people in ADL where care is minimal and staff don't seem to care.