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"Fantastic level of care"

About: Victoria Hospital / Endoscopy

(as the patient),

I recently attended the above for a colonoscopy. The standard of care and service provided by the staff was exceptional, all the way from the main reception desk to the nurses and consultant who carried out the procedure and the recovery ward nurses who took care of me afterwards - including serving me with tea and toast! Everything about the process and post-operation guidance was fully discussed and made very clear to me. 

Both myself and my family have attended other surgeries and hospitals in Fife over the past few years consistently experiencing the same high standard of care on each occasion. I can’t begin to express how fortunate we feel and how gratefiul we are to Fife NHS whose staff are delivering a fantastic level of care. 
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Responses

Response from Sandra Connelly, Senior Charge Nurse, Day Intervention Unit, NHs Fife 6 years ago
Sandra Connelly
Senior Charge Nurse, Day Intervention Unit,
NHs Fife
Submitted on 09/03/2018 at 17:30
Published on Care Opinion at 18:12


picture of Sandra Connelly

Dear Hazza

Thank you so much for taking the time to post your comments on Care Opinion following your Endoscopy procedure.

It is lovely to read that you found all members of staff caring and that you were kept fully informed every step of the way. I will certainly pass on your kind words to all the team who will be delighted to receive such positive feedback.

Please accept my apologies for the delay in replying to your post; I have been having difficulty with my Care Opinion account.

I hope that you have now fully recovered after your procedure.

Kind regards

Sandra

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