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Care Opinion

Lack of Hygiene/Risk of contacting flu

Story from nhs.uk

"Lack of Hygiene/Risk of contacting flu"

About: John Radcliffe Hospital / Accident and emergency

The A&E environment was very lacking in basic sanitation.

The staff ignored elementary hygienic practices of hand washing and sanitizing.

All patients were seated together in a small room with some patients exhibiting symptoms of the flu creating a high-risk exposure to those around them. The staff is encouraging the spread of the flu.

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Responses

Response from John Radcliffe Hospital 6 years ago
John Radcliffe Hospital

Submitted on 09/03/2018 at 11:49
Published on nhs.uk at 15:06

Thank you for your comments regarding the A and E Department at the John Radcliffe Hospital. I am very sorry to learn of your experience. Please be assured that your feedback will be passed onto the Service Managers responsible for the A and E Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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