"I was so impressed and then disgusted..."
About: King's College Hospital (Denmark Hill) King's College Hospital (Denmark Hill) London SE5 9RS
Posted via NHS Choices
What I liked
I telephoned the Hospital on 11th May @ 1400hrs to find out if a friend had been admitted to a ward.
The young lady operator was most helpful and kind, and said she would put me through to the 'reception desk'. When the man there answered, I did'nt quite understand what he said, so I asked him, very politely, to repeat it.
I was absolutely staggered when he did not answer me, but slammed his 'phone down, cutting me off completely.
I 'phoned again, and the same youg lady apologised for his ignorant and rude behaviour and very kindly searched for the patient herself for me.
The huge difference between the kindness and helpfulness of this lady operator, and the sheer ignorance of the man, who I understand, is the first staff member the public see when they enter the main hospital, is just staggering.
What a terrible impression for people visiting this wonderful hospital, I'm sure that this man must really hate his job.
What could be improved
Perhaps a 'crash course' on compassion, politeness and human decency might help him to enjoy his job, instead of obviously hating it.