"Not giving test results"

My mother has a severe urunary infection she is 78 and frail I called 111 on Thursday she was prescribed antibiotics for blood and protein in her urine

The previous week we visited the surgery and had 2 urine samples taken and we where told if there where any issues or signs of infection a prescription would be sent to the chemist to be delivered

5 working days after the surgery received the results they still hadn’t contact myself or my mother or sent the prescription

As she is unfortunately a frequent visitor for ongoing mainly age related issues I find this extremely alarming

Surely providing this type of basic treatment is a major part of the job description

Can never make an appointment on patient access so never see the same doctor twice very disjointed approach to patient care