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"Lack of care and respect."

About: South Tyneside District Hospital / Accident and emergency

I went into the A&E for a minor injury and the nurse who cleaned my wound was absolutely lovely and caring. She made me feel comfortable and happy with the service. However, I got a different nurse to dress my wound and put on stitiches, after an hour of waiting. This particular nurse just kept looking and me and my sister as though we were trash and showed little to no care when inspecting my wound. She kept prodding at it, which I understand, she repeatedly put more pressure than needed when putting her fingers inside of the wound against the fat tissue. She wasn’t gentle and scraped an antiseptic wipe against my skin much harder than necessary.

I have social anxiety so, when I was answering some questions, I had to have my sister help me answer some of them because of my struggle of talking to strangers. When my sister helped answer the questions, she just gave us a dirty look and bitterly questioned “And who are you?”. I can understand that they need to be weary of people but me and my sister felt extremely disrespected. Personally, I would rather not go back to that hospital.

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Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital
Submitted on 08/03/2018 at 11:21
Published on nhs.uk on 09/03/2018 at 02:43


Thank you for providing feedback on your recent visit to South Tyneside District Hospital. I am very sorry to learn that you were unhappy with your experience following your recent visit to the Accident and Emergency Department. We will ensure your feedback is shared with the Business Manager of the service.

We would welcome the opportunity to discuss your concerns further to enable a full investigation of the concerns that you have raised. If you would like to contact our Customer Services Department on 0191 404 1072 or e-mail customer.services@stft.nhs.uk and a member of the team will take the necessary details from you.

The Trust is grateful for all feedback, positive or negative, as it means we can gain an understanding of what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

Telephone: 0191 404 1072

E-mail: customer.services@stft.nhs.uk

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