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Not great care if your in for a while.

Story from nhs.uk

"Not great care if your in for a while."

About: Basildon University Hospital / Maternity

We were kept in for a week due to complications.

We were in a 4 bed area which overall was well kept and monitored.

Toilets were beyond disgusting on a daily basis.

Only clean in the morning, after that I often had to clean up blood, tissues and other matter before being able to go to the toilet.

Shower was basic.

Food staff wonderful, could bot be nicer thank you.

Nights were long and noisey. As most visitors are here one night it’s okay. By your third night off interrupted sleeps not caused by own baby, things get distressing for mother.

Staff were lovely on the whole. A couple could have a little more compassion when their busy.

Just because I don’t press my buzzer every hour doesn’t mean I don’t need checking on.

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital

Submitted on 26/02/2018 at 10:59
Published on nhs.uk at 12:08

We are sorry that you have had cause to raise concerns about your experience in the Maternity Unit at Basildon Hospital.

We have forwarded your comments to the senior team to address with staff as appropriate.

However, we would also encourage you to contact our ‘Birth Afterthoughts Service’ to talk through your birth experience, ask questions, etc.

The service can be contacted on 01268 524900 Ext 3458 or by email at birthafterthoughts@btuh.nhs.uk.

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