"I was left upset and confused and to..."
About: Lincoln County Hospital Lincoln County Hospital Lincoln LN2 5QY
Posted via NHS Choices
What could be improved
Communication between members of the ear nose and throat department and communication with patients . Better organisation of lists for operations.
I was dissapointed to get halfway through my pre-operative assessment before being told that my operation which I had been told was urgent was cancelled (and had at first been arranged for within 8 weeks of seeing the consultant). the new date was arranged for another 10 weeks . I feel this was unacceptable and although the nurse was very apologetic as it was out of her hands I felt very upset and confused as to why this had happened . When I rang to complain I was given the excuse that someone more urgent had come up. I can understand that my operation may have been needed to be cancelled for a more urgent case but cannot understand why I have to wait another 10 weeks when patients who were added after me are being operated on! Shouldnt the whole list moved forward and not me shoved to the back!
I rang the complaints department who said the doctor's secretary would consult with the doctor to try to move the appointment but have heard no more and just got a letter about claiming wasted journey expenses. This is an insult I am more concerned about my health than money!